Privacy Policy

General information :

When you visit our website, various types of information are collected, including the IP address from which you access the site, the version and type of browser used to access the site, the operating system used, the domains and the time of the request. This information does not enable us to identify the identity of the user and this is not our objective. We use the information collected for statistical purposes only, mainly to improve the content and presentation of our website. Please note that we may collect additional data, such as name, postal and e-mail addresses and telephone number, which you provide voluntarily when browsing our site. You can also pay for and use our services using a pseudonym or anonymised data, without giving us the personal data mentioned above.

Cookies :

This website uses cookies to collect data for statistical purposes. Cookies are small files stored on your computer's hard drive; when you browse our site, they monitor your activity and provide us with key data to make browsing easier. If cookies are stored on your computer, you will not need to enter all the data required to access this site each time you visit it. This data enables us to customise our website to suit your tastes and needs; this is part of our overall effort to provide you with seamless access to our pages and services. If you do not wish cookies to be stored on your computer, you can use your browser settings to block cookies from our site. To find out how to configure your browser to manage cookies, please visit your browser's help centre. You can delete cookies already stored on your computer whenever you wish. Please note that blocking cookies may restrict access to certain functions on our site and result in a less streamlined experience.

Disclosure of data to third parties :

Unless otherwise stated in this statement, all data that you share with us, or that we collect from you when you browse our site, will be kept secret and will not be disclosed to third parties, except where required by law or where the data must be passed on in order to fulfil the contractual relationship to which you have subscribed. Third party companies and associates, including online payment companies, will only have access to this data where necessary to process your order. In such cases, we will ensure that the scope of data transmission is kept to the agreed essential minimum. We also impose a strict data protection policy on the personal data you provide to us or that we find. By following this policy, we comply with the provisions of data protection legislation. Please note that we are not responsible for the data you provide to other service providers. We take steps only to ensure that any data about you provided by other service providers is provided in full compliance with the requirements of data protection and privacy laws as set out in our Privacy Policy.

Google Analytics :

This website uses Google Analytics, an analysis service operated by Google that helps websites understand how to personalise their pages in order to improve the user experience. This service uses cookies to track your actions, including the time you spend on our site and the pages you visit. Please note that none of your personal data is collected through the use of our Google Analytics account, so we are not able to identify who visits our site. To find out more about Google Analytics, visit the official page.

Google Adwords Remarketing :

We use Google AdWords Remarketing for Internet advertising purposes. The AdWords remarketing programme makes it possible to display relevant advertising based on the pages of the site you visit. This information is collected by a cookie placed on your computer. THIS COOKIE WILL NOT IDENTIFY ANY PERSONAL DATA AND WILL NOT AUTHORISE ACCESS TO YOUR COMPUTER. Thanks to the Google AdWords Remarketing programme, we are able to personalise our marketing actions to meet your needs and display only those advertisements that are likely to appeal to you.

Facebook: personalised audience pixel (personalised audience for your website) :

A Facebook Custom Audience Pixel is a piece of JavaScript code installed on each page of your site that collects and transmits user-defined data to Facebook's marketing program. We use this service to collect data related to user behaviour on our site. The information collected by the pixel includes the user's browsing session, which is sent to Facebook along with a hashed ID and the URL visited by the user. Each Facebook user has a unique Facebook ID, regardless of the device used, which helps us to monitor visitors when they access our site from different types of devices. We use this data for commercial purposes and more specifically to target advertising with the Facebook advertising platform.

Newsletter :

You will only receive advertising information via our newsletter if you authorise us to use your e-mail address for this purpose. Our site or its subsidiaries will never send you newsletters or advertising e-mails if you have not subscribed to them. By subscribing to our newsletter, you can choose your areas of interest in order to receive related e-mails. We use this information and your personal details to send you information of interest to you. If you prefer to unsubscribe from our newsletter or advertising emails, you can click on the unsubscribe link at the bottom of our emails.

Video surveillance :

Les Domaines de Fontenille SAS uses video surveillance to ensure the safety of people and property.

The images are kept for one month. In the event of an incident relating to the security of people and property, the video surveillance images may nevertheless be extracted from the system. They are then stored on another medium for the time it takes to resolve the procedures relating to the incident, and are only accessible to authorised persons.

In the event of an incident, the images may be viewed by authorised staff of the establishment concerned or of Les Domaines de Fontenille SAS, and by the police. Staff from the company responsible for maintaining the equipment may also access the images for this purpose only.

If you wish to exercise your data protection rights, in particular your right of access to the images that concern you, your right to request their deletion, your right to object, or for any information about this system, you can contact us by writing to privacy@fontenillecollection.com or to the following postal address: 9, avenue de l'Opéra, 75001 Paris.

If, after contacting us, you feel that your rights with regard to Data Processing, Data Files and Individual Liberties have not been respected or that the video device does not comply with data protection rules, you can submit a complaint online to the CNIL or by post.

Processing of your personal data:

Personal data collected on the website, via contact forms, by telephone, or by any other means are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data and Law No. 78-17 of 6 January 1978 on information technology, files and freedoms, better known as the Data Protection Act.

The legal bases for processing are legal obligation, legitimate interest (video surveillance), consent (newsletter) or contract (reservations).

Les Domaines de Fontenille SAS will not keep the customer's personal data longer than the period prescribed by the laws and regulations applicable to personal data.

Domaines de Fontenille SAS does not transfer data for processing, hosting or remote access purposes, without the prior written consent of the client, outside the countries of the European Union and countries recognised by the European Commission as providing adequate protection at the time of the transfer in question. You have the right to access, modify, rectify, withdraw consent and delete data concerning you (art. 34 of the French Data Protection Act).

To exercise this right, please contact: privacy@fontenillecollection.com

OBLIGATION TO PROVIDE INFORMATION ON THE BLOCTEL SYSTEM (art L223-2 of the French Consumer Code)

"When a trader collects telephone data from a consumer, he shall inform the consumer of his right to register on the telephone marketing opposition list. Where this information is collected when a contract is concluded, the contract shall state clearly and comprehensibly that the consumer has this right.

You can register free of charge on the BLOCTEL telephone anti-spam list.